In other markets, telephone customer care is not a big deal. We’re sort of pleasing both markets. Going into SS17, we have nine sets to come through, which include the first bridal ‘Curve’ set. Last year, we went into autumn/winter with some amazing spring style trend items that performed really well, so we had great conversion, while having the heavier styles on the site. The app is a key channel that will keep getting bigger and bigger and we still very much believe in the value of apps. That will continue to build and play out each season. We chat with the ASOS head for Australia and New Zealand about plus-size menswear and lingerie, free returns and retail trends for 2017. And if it’s hot on the weekend, they want that outfit for the weekend, so retailers have to be much more aware that they can’t just stick with those seasonal changes, it has to be a lot more reactive. How do we get it to the customer? What retail trends are on your radar at the moment? Click Frenzy. For us, it’s about focusing on it from both a fashion and performance perspective, and understanding the nuances in the various markets and seeing what people are actually looking for. Apstipriniet savus personas datus * Obligātie lauki Pasūtījuma numurs/ID: * Vārds, uzvārds: * Being realistic, you can’t go everywhere full-throttle, it’s about building it up. We have this debate regularly. We now stock 24 brands with a larger size range (XXXS – XXXXL, fits for over 6’3 and 38″ leg length) and will continue to develop this with ASOS’ own branded range – a few items are now on site with the main collection dropping at the end of January 2017. Sorry, this page is unavailable right now. Expect fresh drops from sportswear authorities Nike and adidas Originals. We experienced a really late winter last year and a lot of retailers struggled to manage their stock across seasons. Auckland 2154 New Zealand: 31/03/2017 00:00: In transit to the retailer: Auckland ASOS Return Centre: 29/03/2017 22:06: Received at our local hub: International Mail Centre : 28/03/2017 03:26: Received by the carrier: 27/03/2017 04:10: Return registered online: Auckland New Zealand New Zealand In March, we were switching out to full winter, but actually, everyone was still going to the beach, so did it really make sense? Manhattan Associates expects top trends to include automation and robotics, streamlining returns, courier choice, sustainability and intelligent technology. What are the different ways that you market to your male and female shoppers? “There is no reason why we shouldn’t aim to travel to New Zealand or some of the Pacific Islands well within the next 12 months,” Ms Berejiklian is quoted saying. We see more browsing behaviour with women than men. We’re all very happy we’ve hit our targets. We’re a global fashion destination for 20-somethings that exists to give you the confidence to be whoever you want to be. We chat with the ASOS head for Australia and New Zealand about plus-size menswear and lingerie, free returns and retail trends for 2017. There’s a huge opportunity for sportswear to be an always-on category, so this is something we want to pursue. Watch SAP CEO, Christian Klein, demonstrate how companies use SAP Customer Experience solutions to understand their audience, engage with customers, and deliver on their brand’s promise. Our plus-size bras start at size 30DD and go to 44HH and we currently cover size 18-30 on bodies and shapewear. ASOS DESIGN features new and exclusive designs in fits that are right for you, while Missguided brings the latest co-ords and swimwear to … We’re all very happy we’ve hit our targets. How much are we selling it for? We're business as usual. What's more, our men's new clothing selection includes all those accessory touches that make the difference, from laidback caps and timeless shades to boardroom-ready watches and belts. We’re ahead of where we said we’d be, that’s always a nice place to be and I think that’s off the back of us investing in the market, like our free returns. Our first true lingerie set went live in September last year followed by ‘Bodies’ in October. With this in mind, we have extended the menswear size range, enabling us to properly cater for guys of all sizes. 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In general, customers here are more considered with their purchases, especially if they buy branded goods – maybe they’ve gone into a store and tried them on beforehand. What other ranges will ASOS be launching in 2017? We’re going to the do the same as last year, because it was a really good season for us! We had a really great year and it’s kicked off incredibly well as we’ve headed into peak season. A leading company in supply chain and omnichannel commerce has predicted six key technology trends will have an impact on Australian and New Zealand retailers and supply chains in 2021. Our plus-size bras start at size 30DD and go to 44HH and we currently cover size 18-30 on bodies and shapewear. How have customers taken to the free returns which ASOS launched in Australia a few months ago? Is our content tying into where our customers are shopping? We launched a new set in both November and December, with positive reactions to them both. Some items are restricted when it comes to returns, such as underwear, swimwear, pierced jewelry, cosmetics/makeup or any items marked with a + next to the product name. Potvrdite svoje osobne informacije * Obvezna polja Broj/ID narudžbe: * Puno ime i prezime: * Ikkonferma l-informazzjoni personali tiegħek * Spazji Meħtieġa Numru tal-Ordni/ID: * Isem Sħiħ: * Just because you launch free returns doesn’t necessarily mean return rates go through the roof, so I think customers have been behaved in a consistent way. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Entirely dependent on its e-commerce capabilities, ASOS' desktop- and mobile-optimized website and app are supported by a distribution model that offers next-day delivery and free returns. How is the business tracking at the moment? You can print a label from the carrier website by clicking the create return link. Click Frenzy was massive and Black Friday and Cyber Monday were huge globally, so our performance has been incredible. ASOS DESIGN features new and exclusive designs in fits that are right for you, while Missguided brings the latest co-ords and swimwear to … Are we doing everything we can to get the product as fast as we can based on distribution? I think now, we’re going to be in a position to get a lot more actionable, tradeable insights that can really help us. And if you do put something out in the market and it doesn’t resonate, take it out. We have a certain percentage of buys that are counterseasonal, so it means we’ve almost got a full range on the site all the time. From sharp office shirts and suits to see you right through to 5PM, to the shorts, tees and tanks that'll keep you looking fresh throughout that summer vacation - you can find the look here as soon as it lands. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. If you look at our homepages, you’ll see the way we pitch content is very different for women versus men. Discover emerging trends, the latest clothing for men and the freshest new fits with our ASOS New Arrivals page. What is on the website product-wise? It’s about looking at all the levels in proposition. If something works in one market, we can easily trial it in others and visa versa. When I go to the UK, I sit with the global trading team, where the common language is English, but it’s not everyone’s mother tongue, so the team brings a lot of insight into what’s working in their markets and then prioritises activations and projects accordingly. If you look at the US and Australia, telephone customer care is really important, so again, it’s about having that focus and making sure we’ll get that in place next. So I think to your point about how we give the customer the same experience globally, it is about those building blocks and as a country as a market grows, it’s about making sure you tick a box so everything is on par. Potvrďte své osobní údaje * Povinná pole Číslo objednávky: * Celé jméno: * That’s a big focus for us this year and testing what’s the biggest driver – newness from a seasonal perspective, or newness in that it suits the weather this weekend. They’ll go online and buy three of everything, then return two and keep one. And on Tuesday, Kiki Morris looked happier than ever as she hit the beach in Byron Bay with her new boyfriend, Lucas Azzopardi. Fundamentally, you almost start building a pyramid in e-commerce. “2020 has been a tough year for all businesses, but the retail sector has taken an … returns request form By filling in the following form you will be able to select the return option that suits you better STEP 1 - KEY INFORMATION In the past, you used to wait for the change of season and invest in a coat, even if it was 40 degrees, because you were excited about that change. Open a boutique to sell your own designs. On the womenswear homepage, it’s very much about inspiration, so we’ll probably use more editorial terminology around our different trends, whereas for men, it’s very much about the categories – it’s t-shirts or it’s sneakers, it’s very much around ‘I have a need’ whereas women want to be inspired. Shop our collection of clothes, accessories, beauty & more Like many retailers, Adidas and Nike are some of our top performers – we’re seeing triple digit growth year-on-year in those categories across the brands. The business is becoming more focused on global trading, so an element of that is counter seasonality, so obviously, the southern hemispheres do make up a smaller proportion of sales, just based on the population in the northern hemisphere versus southern. The best selling territory for ‘Curve’ lingerie is the USA, followed by Australia. If you're after a style change up, you'll find the best in men's new clothing, shoes and accessories courtesy of our very own ASOS Design. Return through your local UPS Ground location in over 47,000 locations. For me, the focus going into January is that big data piece. I’m generalising, but this is across the board and off the back of research, men react more to a product type, whereas women want that inspiration and emotion behind the whole shopping journey. We really value the Aussie customers. Auckland 2154 New Zealand: 31/03/2017 00:00: Matkalla jälleenmyyjälle: Auckland ASOS Return Centre: 29/03/2017 22:06: Paikallisen keskuksemme vastaanottama: International Mail Centre : 28/03/2017 03:26: Kuljetusliikkeen vastaanottama: 27/03/2017 04:10: Palautus rekisteröity verkossa: Auckland New Zealand New Zealand Looking for something new? What would that involve for the business? We’re all very happy we’ve hit our targets. ASOS does not offer exchanges on orders, so if you want a different size or color, you’ll need to return your unwanted item for a refund and place a new order. Looking for something new? Jack & Jones Intelligence nylon cargo pants with badge in black, Jack & Jones Intelligence cargo pants with cuff in khaki, Jack & Jones Intelligence panelled trackies in skinny fit light grey, Jack & Jones Originals quarter zip fleece in beige, Jack & Jones Intelligence Glenn slim jeans with abrasions in grey, Jack & Jones Intelligence Glenn slim tapered jeans dark blue, Selected Homme high-neck sweatshirt in off-white, ASOS DESIGN super skinny smart pants in black check, ASOS DESIGN oversized tapered smart pants in grey flannel, ASOS DESIGN co-ord oversized cropped trackies in green, Selected Homme shirt in slim fit with blue green check, ASOS DESIGN oversized pique shorts in earthy tie-dye, ASOS 4505 training shorts with contrast panel, ASOS DESIGN 90s oversized organic denim shirt in blue, ASOS Daysocial oversized hoodie in stone with all multi print placement, ASOS DESIGN skinny cord anklet pack with peace charm in black, ASOS DESIGN 6mm stud earring pack with shapes in silver tone, Burton Menswear super skinny jeans in washed black, ASOS DESIGN oversized hoodie with tie hem and pocket in beige, ASOS DESIGN co-ord oversized hoodie in retro green acid wash with chest print, Jack & Jones Originals overhead jacket in beige, ASOS Actual oversized T-shirt in mustard yellow with front and back logo print, ASOS DESIGN regular fit textured shirt with ruffle front bib detail in black, ASOS DESIGN co-ord oversized baseball T-shirt in earthy tie-dye, Converse Pro Leather Hi sneakers in white/university red, Dr Martens 10-eye Jadon high boots in black, ASOS DESIGN regular deep revere satin shirt in all over renaissance print, ASOS DESIGN oversized suede bomber jacket in black, ASOS DESIGN oversized leather bomber jacket in black, ASOS DESIGN leather briefcase satchel in black and brown, ASOS DESIGN co-ord oversized sweatshirt in beige wash with chest print seam detailing & rolled sleeve, ASOS DESIGN 90s oversized shirt in irregular textured cord in washed black, ASOS DESIGN regular fit mesh shirt with floral embroidery in red, ASOS DESIGN leather coach jacket in black, Calvin Klein logo crew neck t-shirt in black, Nike Cross Trainer Low trainers in white/light smoke, Nike Tech Fleece zip-through hoodie in black/volt, Nike Revival graphic print t-shirt in off white, Nike Revival Tech Fleece trackies in white, Nike Jordan Flight cuffed trackies in black, Nike Football Academy duffel bag in black, ASOS DESIGN stretch slim jeans in washed black with knee rip and abrasions, ASOS DESIGN regular fit shirt in navy moon print, Nike Running React Miler sneakers in off white, Levi's skinny tapered fit jeans in corfu slippers advanced washed black, ASOS DESIGN extreme oversized sweatshirt in reverse fleece in green, ASOS DESIGN trainer in mixed materials with feature sole, COLLUSION trackies with logo print in black, ASOS DESIGN padded technical trainers with rubber panels in white, ASOS DESIGN wedding skinny suit waistcoat in forest green, Jack & Jones Intelligence cargo pants in brushed grey, Obey eyes icon 2 back print hoodie in green, To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer. ASOS has developed an artificially intelligent (AI) system to help customers find the right size of garment for them while shopping online. Shop new labels, independent brands & vintage from around the world. So right now, price investment and thinking about if we’re fairly priced in the market is a priority. And are we giving them all the channels to give it back to us if it’s not right, like free returns? Founded in 2000, fast-growing ASOS has a significant and expanding presence in Europe, the US, and Australia. ‘Every day is a new battle’ — Carers make plea for Government help in open letter New MacBook Air reportedly coming later this year, with even thinner and lighter design SAP Customer Experience solutions deliver personal, trusted, and connected customer experiences. We had a really great year and it’s kicked off incredibly well as we’ve headed into peak season. From sharp office shirts and suits to see you right through to 5PM, to the shorts, tees and singlets that'll keep you looking fresh throughout that summer holiday - you can find the look here as soon as it lands. Manhattan Associates Inc. (NASDAQ: MANH) predicts six key technology trends will have an impact on Australian and New Zealand retailers and supply chains in 2021. Looking for the latest trends in clothing, shoes and accessories? Likewise, we collect insight at a global level so we can easily see what is important for our customers in each market and which markets are most similar. But I do think there’s a shift in how consumers shop over a longer period. ASOS has grown so fast and UK was our home market, but if you look at where we’ll be in 2020, we’re a global business. How does the customer find it? How do you build the brand layers on top of that? Discover ASOS Marketplace. Germany is known for very high return rates, it’s accepted customer behaviour. 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