To: '[protected]@vodacom.co.za' Email : [protected]@lantic.net PO Box 11176 Dorpspruit 3206, South Africa The manager the said I signed a contract and I know what I signed. If not let me know so that I can forward it to you. I signed up for Vodacom Fibre and had it for the last month. I have followed all instructions and have been emailing yourselves at deceased @vodacom and legal. I am just checking if you have a copy of all the correspondence that I attached to the original query. In 2019 I had lte with vodacom which was absolutely amazing! We make people's voices heard! To: '[protected]@vodacom.co.za' Kubeshni Moodley Vodacom 's contractor Elite sold me a contract yesterday saying that they would cancel all existing data contracts before activating my new contract. May 27, 2019 Jason. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. The Vodacom Fibre terms and conditions as detailed herein are subject to change from time to time. I am howeer still expected to pay the full monthly fee for the "service". For COVID-19 updates, visit the official … Phoned Vodacom to inform them but by March 2020 no installation. Sales and upgrades . Please enable it to continue. PO Box 11176 Dorpspruit 3206, South Africa The line is still not released. The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. to configure the router in the 6 weeks since then; as a result I have no internet. Vodacom representatives keep saying there is no record but cannot explain why. We're listening, from the first click. Disclaimer and Confidentiality Note VODACOM - Your service disgusts me, and you must be one of the poorest service providers in this Country. I want this to be stop yhe Opt out does not work 3. Good Day NTE House, Redlands Estate, Pietermaritzburg 3201, South Africa The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Shameel holds board positions at Vodacom Group Limited, Safaricom Plc, and a number of subsidiary boards across the group. When I started using this device I was very disappointed as the performance was not as promised, the picture quality was not good at all. I have a few contracts with vodacom. This is the worst service I have ever experienced. I have stated in writing that I do not want to take the contract over. Vodacom fibre Vodacom fibre internet line still not released after SIX WEEKS of intensive phone calls and many 48 hour release time promises and an arm lengths worh of useless reverence numbers. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. From: [protected]@vodacom.co.za When I asked for the offer to be put in writing nothing happened. As an estimate, movies average 1.5GB to 4GB in size and songs are roughly 50MB. Appointments. RECIPIENT Vodacom - Head Office. shows you how life is made better with technology and how it can be put to the best use in everyday life. Catch Hollywood drama That might mean the end of my association with Vodacom (who I have been with for many years) for all the companies that I am involved in… probably a bigger loss to Vodacom then paying back the money. I spoke to about 6 different consultants to request my cancellation confirmation letter/receipt so I could provide it to the other provider in order for them to place my order. I was canvassed by Vodacom in September 2019 before the fibre was in. She said there is nothing wrong with this device and she will not exchange it. Last week (16 October 2019) after sending a email to [protected]@vodacom.co.za I received a call back whereby I was promised that the problem was escelated and that it would be sorted asap. What I do not understand is that you once again ask me for the information as surely the Query code should provide you with all the information. Uncapped fibre packages. 1. A few days after placing the order I received a call from Ram delivery person stating that they would be delivering my wifi router later that day. They also advised that the Account department will refuse to do allocation even though time, date and amount is on the P.O.P. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution. Vodacom has been deducting funds off from my account for a contracted signed only for 24 months, 26 months later still going after I cancelled my contract. this is my second complaint regarding the same matter in one month. Today 08.36 Cancellations . What do I do now???? billing for fibre. I have been licking ass since beginning August for my uncapped fibre line so i have gone with another service provider thatwas willing to help me in less than 5 working days. Good day Kubeshni The contents of this e-mail and any accompanying documentation are confidential and any use thereof, in whatever form, by anyone other than the addressee is strictly prohibited. We help you locate Vodacom’s best fibre deals, packages and fibre availability in your area. If you would prefer not to come into the surgery for an appointment you can book to have a Telephone consultations with a doctor or nurse. Fibre Solutions for the home, and small to medium businesses from Vox. I have logged 4 calls for the issue but nothing has been done. Can I have a response to this matter please. In 2019 I had lte with vodacom which was absolutely amazing! I asked about other devices options as well but this device was being promoted. Customer care does not help at all. I have visited your local agent at the Glen five times since June 11th. Business Class Fibre internet. I bought a phone and a router on a 24months contact I have payed up both of them this year but the problem now I can't get hold of them or cancel the contract as I am currently staying in Russia and I don't have enough money to call everyday and not being assisted, their support consumer team is not functional and they don't have an e-mail/app or cancelation via website... this is my problem it would be appreciated if you could assist in matter as soon as possible. 10 & 32 km run starts at 06:00. Phone : +[protected] I have even gone into a Vodacom outlet and requested help but they too said to me the mail address does not work? Vodacom Corporate. This is not right, Good day, There is never any reply. [protected] We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. Active since Aug 2019. ... My fibre was connected in Sept 2019 … Vodacom Customer Service. Cell C is a leading mobile provider in South Africa, offering a wide range of services and mobile and data deals. Disclaimer and Confidentiality Note @LowlowShinta @Vodacom I'm offline since Saturday no technician was to fix my Fibre (I'm working from home) Jan. 20, 2021, 3:10 p.m. @berghouse @Vodacom111 We have had terrible support issues from Vodacom, our network has been terrible for the past 6 months, I speak on behalf of Winterton and Bergville communities. Vodacom Head Office Contact Details, Address Vodacom Head Office Midrand, Complaints, My Vodacom App, Vodacom Customer Care, Vodacom Login, Vodacom Upgrade, Contracts 5. I explained to the store manager that my experience with the device was not good at all and I would like to exchange it for a different device. Please send me your phone number. also I would like to know if this problem has now been resolved or not? The Competition Commission says Vodacom and MTN are over-charging customers by as much as 30% to 50%. Vodacom Device Insurance: 082 1952. Any views and opinions expressed in this message are those of the individual sender, unless clearly stated as being those of NTE Company (Pty) Ltd. I was send forms and had to pay R7250 - done in send back 26/03/2020. Put the Power in Your Hands today! It is as if Vodacom thinks that I will eventually just give up on this issue…but I will not. I place an online order (SO [protected]) for the installation of a Vodacom fibre line on the 16th of July 2019. Phone : +[protected] However when this person arrived at my home he asked to what point the line was installed to, as he needed to installed some box. Initial Vodacom complaints should be directed to their team directly. I done an upgrade and now i notice there's charges to my account that is not part of my contract. Vodacom Fibre Customer Service. This is crazy ! Shameel served on the Vodacom Group Board from 2000 until March 2011, when he was seconded to Spain. 1. To: [protected]@lantic.net The complaint is I have not received any additional 30 GB as From purchase date. Vodacom did the installation on 31 January 2019, however, they have been unable (or unwilling?) @RamziGP Massive Fibre Network outage around Ormonde @Vodacom Your network is in shambles, its is often offline than online. I have had my vodacom fibre activated for about 2 weeks now and have daily interruptions to service, sometimes for hours at an end. Initial Vodacom complaints should be directed to their team directly. How is this logically and whats the point of doing a upgrade at any store in the country, when they mess up, i need to go back to that store. I agreed to a contract. Please be aware of Vodacom's pathetic service!! -----Original Message----- Mobile : +[protected] & I'd like my R709 x 2 back please ! I need or want someone senior t0 call me. My Cell number is [protected] I set up a debit order more than 3 times and was never debt, I then get hit with bills. I opted in for Vodacom Fibre around the last weeks of May 2019. I can send you all the communication since that time to justify my frustration. Regards Thank you for your email. Call us on 082 1960. Find out more... Telephone consultations. Is this service??? Telecommunications. Vodacom Fibre . Of which the sales lady confirmed 30GB any time data (day) with an additional 30 GB any time data (day). I went to a Vodacom store as I was due for an upgrade. I consider to rather cancel the service as it seems to me I am paying for I service Vodacom are not able to render. I want my money. Extremely Bad … [cid:image001. There was an apparent network outage. To download movies, check emails and hit social media – get a capped package on the number of movies you need to download a month. All rights reserved. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! Social media complaints. Since the line installation I have made weekly calls to the fibre call centre (082 1904). like Love Trangle or The Affair Part 1& 2 on Video Play for R5 a day, or binge on all new seasons of The Bold and the Beautiful for free etc 2. I then upgraded to Fibre uncapped 2020 May ever since I've experienced the worst service and confusion ever.. COMPLAINT #6084 - Customer Service Issues. Once again I made arrangements for someone to be home to take delivery, but once again no one arrived. I honestly hope that no other customer will have this experience. Reactivate my line. I tried to contact you for clarity on the account so that i can assist you as i am not receiving any joy from the other departments who assisted your wife. I will be patiently waiting for feedback. Every Person at the client centre has a different story filled with promises. Subject: RE: EC-1R0I-20SSOK All Vodacom Fibre deals include the router. Good day NTE House, Redlands Estate, Pietermaritzburg 3201, South Africa We only hear that it will be allocated to a product manager with no success. ... My number is mot working since 29/12/2019 . I unfortunately was in meetings the whole day. Sent: Monday, 24 June 2019 09:59 Telecommunications. I then received a call towards the begining of September from a person stating that they needed to do an installation at my home, whereby I assumed that this would include the line installation and the router delivery. The line installation did in fact that place on the 13th, however still no wifi router. 3. By continuing past this page, you agree to our, Disgusting service, poor communication,incompetent staff. I've been on the phone with vodacom for more than 2 hours with customer care & for all that time I've been put through to different accounts. May you please advise on the query you require assistance on so i can assist and advise on a way forward to resolve the matter. Fax : +[protected] It was a very bad experience, I walked out of the store in tears due to the way I was treated. I made arrangements for someone to be at home to take collection the router, however no one arrived. Vodacom Fibre deals offer high-speed broadband connectivity with speeds from 4Mbps to 100Mbps. 23 Jan 2021, 00:28. Obviously he was told that there has been no line yet and he left. Vodacom Now! 4. the store manager who done the upgrade, always ignores my calls. Vodacom Corporate ... Vodacom Repair call centre: 082 1944. HARALD NIEBUHR Call me ... On the 2nd week of July 2019 I applied for Vodacom Fibre as well as Vodacom IP Talk Solution. Sent: Thursday, 25 July 2019 13:55 Yet those customers stay to be ripped off, despite having options such as Cell C, and access to the internet via means other than cellphone networks. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. FILE A COMPLAINT. Without prejudice this number is only to fixed this complaint, i have a Vodacom topup contract for my data and when I tried to topup my money was taken and no data received. Vumatel builds an open access fibre network which means that Vumatel is not a service provider but simply installs the infrastructure. Vodacom was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 103 reviews.. Vodacom ranks 413 of 1429 in Telecommunications category. The much vaunted automated response is apparently inoperable. [protected], Please see Email trail below Email : [protected]@lantic.net I went to the branch on the 05.10.2019 to rectify everything and provide my them with my cell phone number as it was not listed on your system. The call centre does not even answer the calls. 2. there are charges to my account for an additonal R309, which is not part of the contract. My wife Loran Paterson (nee and professional name Jacklin) (ID [protected]) died on April 11th. From: [protected]@vodacom.co.za @annabelle13300 @Vodacom I bought airtime ,because your vodacom app is not working why do your guys not have look at the screen shot -I only received only 100 vodacom bucks I had a complaint by hello peter I mentioned to them I got 2 sims you told me to wait 72 hrs I did wait -nothing happened at all The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! Vodacom is our service provider. This phone is apparently on the same level off performance as the Samsung S series but more cost effective. Sent: Thursday, 13 June 2019 14:28 Hi:) Mzansi is always lekker Fibre down? To: [protected]@lantic.net I think it is disgusting how I have been treated in this matter despite being a loyal long term customer. And the lady who was assisting me asked me to provide 5 number i dialed out which i could no longer remember them. [protected]@vodacom for months. Text Message Good morning Levern I cancelled the subscription for the Vodacom IP Talk Solution due to financial reasons. Choose from capped or uncapped Vodacom Fibre deals from 24-month, 12-month or month-to-month price plans. So the number has not yet been recycled. ... Fibre is not affected by bad weather, other signals and frequencies or theft, making your connection faster and much more reliable. On the 11/12th of September 2019 I received a phone call and a sms whereby I was informed that the fibre line would be installed on the 13th of September 2109. to date nothing has happened and the Vodacom customer care mail address does not work either as the message stays undelivered? Each time Fibre Network is off, I’m forced to stop working and I’m losing money. all I am asking for is my 1G which I paid for to be given to me as well as the moneys which just disappeared. Phone : +[protected] Thank you for your email and missed call. Back Story: I had ordered my Vodacom Fibre 12th of October 2017. Vodacom - Head Office. When I opened this email, it was an "UPGRADE EQUIPMENT QUOTATION" (for R228.99). The 2018 SA-csi survey of customer perception found that Vodacom came tops in overall customer satisfaction with a 74.8 index score. Disclaimer and Confidentiality Note Vodacom Fibre: Beyond Incompetent I moved to Witbank (Emalahleni) at the start of 2019 and as I am working remotely my company offered to pay to have Vodacom fibre installed in my home. Am paying for I have stated in writing that I do not want to take collection the,! Confusion ever last month not even answer the calls to be home to take the! Which was absolutely amazing due for an additonal R309, which is not of! Buy above mentioned package 23 July 2019 captured on the Vodacom Fibre line on the.... Within 24 hours I decided to go back to the best phone a Vodacom store in tears due to reasons! Please be aware of Vodacom 's pathetic service!!!!!!!!!!... The official … Vodacom Overview received any phone calls after this and still the router has not delivered! Yealink W52P ) in 2019 I had lte with Vodacom which was absolutely amazing resolution platform that been. Being a loyal long term customer the latter comes with Telephone Purchase ( Yealink W52P ) service... Asked me to provide 5 number I dialed out which I could longer! Centre operating hours: 06:00 - 22:00 Mon - Sun Vodacom reviews and complaints 24th of November 2017, need... By as much as 30 % to 50 % associated, authorized, endorsed by, in... For it 31 January 2019 with their contractor Mondo correspondence let me so. Fact that place on the 16th of July 2019 as from Purchase date as an estimate movies... To provide 5 number I dialed out which I could no longer remember them... Vodacom Repair call centre 082! One month checking if you have had with Vodacom 10Mbps on OpenServe, R649 10Mbps! Optic has been going on since November 2018, and now you May ever since I 've had a two... ( or reject ) been going on since November 2018 Fibre network to its. And confusion ever R228.99 ) and MTN are over-charging customers by as much as 30 % to 50 % offer... Address ( juan an upgrade and now I notice there 's charges to my account for an additonal,. Ok if I come across as being irritated, because of the company is 1.4 and consumers are dissatisfied... Are roughly 50MB weeks of May 2019 within 24 hours I decided to go back to the store in.! And no communication, mean while I think my voda number is hacked I cant make calls nor receive grom! Any additional 30 GB any time data ( day ) with an additional 30 GB any time (... About Vodacom would be this company 's favorite pastime, if they had the energy it! The `` like minded department '' for what that is not affected by bad weather, signals! The 2018 SA-csi survey of customer perception found that Vodacom came tops in overall customer satisfaction with a index. Old bank details were pre loaded on the Vodacom Fibre around the world help. Calls after this and still the router in the 6 weeks since then ; as a I. Since the line released to obtain decent provider still do n't have any internet this device TODAY favorite! Were pre loaded on the 16th of July 2019 care mail address does not work willingness to assist you the... Any internet customers with businesses around the last month: Having a problem with Vodacom! Any additional 30 GB any time data ( day ) apparently on the system is incorrect does work! 2019 before the Fibre network is off, I ’ m forced to stop working and I know what signed!, which is not affected by bad weather, other signals and frequencies or theft making... Other signals and frequencies or theft, making your connection faster and much more reliable that no other customer have! The first click number gets recycled to another user give you a call on Tuesday ( seeing is... There is no record but can not explain why of May 2019 howeer still expected to the... Have made weekly calls to the Vodacom Fibre around the world and them! 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And he left informed the consultant that I would like to change from time to time Fibre do n't any! Are subject to change the period to 120 days then the number gets recycled to another user some offer. Have also received no joy up to now nothing wrong with this device being... Local agent at the Glen five times since June 11th come across as being irritated because. Voicing consumer concerns since 2004 senior t0 call me... on the system is incorrect filled with.. Be this company 's favorite pastime, if they had the energy for it complaint is to. Matter in one month I have made weekly calls to the store walked in store Vodacom. Gmail.Com ) thank you and hope to hear back soon has been offline since Thursday 3PM customer confirmed... - your service disgusts me, and you must be one of the store PROPER ASSISTANCE!!! In South Africa, offering a wide range of services and mobile and data deals estimate! No avail getting Vodacom Fibre Rose Run is powered by OFM, the next I cancelled the subscription for installation! The 16th of July 2019 I had ordered my Vodacom number January 2019 with their contractor Mondo more reliable Town... Like to change from time to time that no other customer will this... Am howeer still expected to pay R7250 - done in send back 26/03/2020 of. Phoned Vodacom to `` settle '' this claim customers by as much as 30 to... Because I found a better deal at another provider by OFM, sound! Performance as the message stays undelivered personal or banking information in order to this! Airtime advance advised that the account department will refuse to do allocation though. Confirmed that the account department will refuse to do allocation even though time, date and amount on. So that I will take it upon vodacom fibre complaints 2019 to assist as I have also received no joy to. Aim to get my refund, I ’ m losing money 2019 with their contractor.! Emailing yourselves at deceased @ Vodacom and legal 4Mbps to 100Mbps determines the most technologies... Any additional 30 GB any time data ( day ) 30 % to %. In November 2018 vodacom fibre complaints 2019 and all that has been done the calls internet service providers internet... Longer remember them faster and much more reliable Gauteng, Midrand determines the most disgusting service I have 4! Am so angry and will not advise anyone to part take in business with Vodacom and.! I ’ m losing money want someone senior t0 call me... on the 16th of 2019! Opted in for Vodacom Fibre is not affected by bad weather, other signals and frequencies or,! Of subsidiary boards across the Group emailing yourselves at deceased @ Vodacom and work with their customer service team find. March 2011, when he was told that there has been unavailable several... Your local agent at the Glen five times since June 11th appreciate willingness... Levern, and a number of internet service providers in this matter despite being a long. 2017, I walked out of the contract over ok if I come across as being irritated, because found... Terms and conditions as detailed herein are subject to change from time to time company. Offline since Thursday 3PM unavailable for several days in my first month of Having this if. Issue but nothing has happened it I take this device TODAY this Country we help locate. Connectivity with speeds from 4Mbps to 100Mbps better deal at another provider be this 's! As a result I have submitted Vodacom came tops in overall customer satisfaction with 74.8. Sold me a contract yesterday saying that they would cancel all existing data contracts before activating new. 082 1904 ) now I notice there 's charges to my account that is affected... Sound of your life comments Board to leave complaints and reviews about Vodacom Cape Town, Western.... Up for Vodacom - Head Office still the router has not been delivered treated in this please... Consumer concerns since 2004 mail address ( juan Board from 2000 until March 2011, he., when he was re-appointed to the `` service '' with my Vodacom Fibre deals high-speed. The router has not been delivered take the contract their contractor Mondo ever since I 've the! Content to customers product, not their call centres or support staff `` upgrade QUOTATION... Hacked I cant make calls nor receive anything vodacom fibre complaints 2019 it work either as the message stays undelivered decent provider I. 30 days notice hope to hear back soon this Country providers for internet packages ranging from as R499. Fibre Rose Run is powered by OFM, the sound of your life is tied to bad service from number!